Faq.

We facilitate Consumers with access to all 74 operational lounges in India and various lounges across select airports outside India.

Not all airports have a participating lounge. Please check with your card issuer or membership service provider for participating lounge if there is one in your location.

You can access participating airport lounges through credit cards or debit cards or by using vouchers provided by DreamFolks.

If the eligible card has lounge access for the guest also, he/she can take the guest along.

Each lounge has its own policies regarding children. Please check the lounge information and confirm the policies, T&C of each individual lounge.

Please contact the Customer Service team by clicking on the contact us section of the DreamFolks website, app, or call us at 1800 1234 109, we will be happy to assist. Please ensure you have details of the visit you wish to discuss, the date of your visit, the time of your visit.

It’s a service where our representatives will guide you through all checkpoints and the required airport formalities for complete end-to-end assistance. This facility is available at the departure terminal and at the arrival terminal.

All the bookings are to be made atleast 24-48 hours prior to the scheduled service usage. Please read the terms and conditions carefully before confirming your booking. If you have any queries on these terms, please contact us at bookings@dreamfolks.com before completing the booking process.

For any additional guests, extra charges will be applicable.

Cancellation Policy:

72 hours prior to the scheduled meeting time - 3% of the Booking Amount
48 hours prior to scheduled meeting time - 10% of the Booking Amount
24 hours prior to the scheduled meeting time - 50% of the Booking Amount
Less than 24 hours - 100% of the Booking Amount

Consumers may avail of certain specified therapies such as head, neck and shoulder massage, and foot reflexology, at select airports.

Spas operate on first come first serve basis.

All mentioned above sessions can be taken if therapists are available.

Each Spa has its own policies regarding guests. Please check with the individual Spa before entering.

No. Please contact your airline’s customer service team to help with specific flight questions.

Please confirm with respective Spa outlets.

DreamFolks offers access to exclusive Social Clubs in different cities offering social, cultural, and recreational experiences.

A photo ID is required for verification at the club along with the Membership card and welcome letter. For assistance, contact us at 1800-1234-109.

You can visit one specific Social Club once per month.

Access to certain recreational facilities require the mandatory use of a physical membership card linked to your subscription as a part of their mandatory verification. You will be prompted on Webaccess during the booking process, where you can submit your card delivery request. Please note, card delivery typically takes 2 to 3 weeks from the date of receipt of request, depending on your city and location. For any queries related to card delivery, kindly contact DreamFolks support team.

Yes, to check the locations, simply log in to the DreamFolks WebAccess portal and browse the list by cities.

Yes, one additional guest is permitted at selected clubs, along with the primary member, spouse, and up to two children (under 18 years). The additional guest option will be visible in the booking form only for clubs that allow this privilege.

No, kindly login to the DreamFolks webaccess portal and raise booking as per the booking timeline. Customers with confirmed booking will only be provided access in the Social Club, direct walk-in will not be entertained by the club under this program.

After booking, DreamFolks shares SPOC details of the club along with the welcome letter. In case of any difficulty in gaining entry at the club you can call us on the DreamFolks helpline at 1800 1234 109. You will be assisted accordingly.

Pre-booking can be done up to 7 days in advance. Bookings must be made at least 48hours before your visit. Government ID and a photo may be required as per the Terms & Conditions.

Most of the social clubs follow casual dress code, but it may vary club to club. It's recommended to check the specific club’s guidelines before visiting or may call to DreamFolks support team at 1800-1234-109.

Some clubs may charge a nominal fee at the time of entry. Amenities available at a specific club can be checked on our Webaccess portal.

Parking availability and charges vary on club-to- club basis. Some clubs offer complimentary parking, while others may charge a fee. Please check with the specific club for details.

Pet policies vary on club-to- club basis. Some may allow pets while others may not. Please check with the specific club for their guidelines.

Memberships are non-transferable. Please check the terms and conditions or contact customer support for more details at 1800-1234-109.

Yes, each club may have its own rules and guidelines, which can vary on club-to-club basis. Guests are expected to follow these rules to ensure a pleasant experience for all. In case of any violation, the club reserves the right to take appropriate action as per its policy.

Once the membership is bought it cannot be cancelled. No refunds will be made

For any assistance/support, please contact DreamFolks support at 1800-1234-109 or visit the official website. You can also write to us at helpdesk@dreamfolks.com

Physical card is mandated for customer and spouse as below clubs:

• Bombay Gymkhana Club (Mumbai)
• Royal Turf Club (Mumbai)

“Coffee at Mall" offers complimentary or discounted coffee at participating outlets present at different Malls or high street cafes in different cities.

For all the coffee joints, customers can choose any one from Americano / cappuccino / latte, under this offer. For the tea stores covered under this program, customers may opt for any one of kulhad chai / honey ginger lemon tea / Black Coffee. This is subject to availability. For more information, please call at 1800-1234-109.

You can generate QR code from the DreamFolks WebAccess portal.

Under this program, we have limited offerings. Please enquire at the coffee outlets before placing order or generating QR code.

Operating hours vary by outlet and can be checked directly with the outlet, including weekends and public holidays.

Operating hours vary by outlet and can be checked directly with the outlet, including weekends and public holidays.

Many outlets provide wi-fi charging points for phones and laptops. Please check with the outlet.

Generally, the cardholder is entitled to avail benefits for themselves.

If you encounter any difficulties, please contact our support team at 1800-1234-109 for real-time support.

If you want to make changes in your existing booking, you need to contact us via email at bookings@dreamfolks.in or call at 18001234109. Making changes would depend on some conditions listed below:

• Once amendment request is received, we would cancel your existing booking and rebook it with the correct details.
• While sending emails, kindly capture the below mandatory details
• Full name (the same name used for the booking)
• Booking number/Booking Reference ID (it looks like this: 912345)
• Details to be amended.

Towards Airport- Driver will pick you up from the location while creating booking request From Airport- Driver will meet outside Arrival at the Pick-up car Lane

It is recommended to schedule your pick-up 30-40 minutes after your domestic flight landing time if you have check-in luggage, while 20 minutes after would be enough if you only have a carry-on. If you're coming from an international flight, it is recommended to schedule your pick-up an hour or 1.5 hours after landing to give enough time to get through customs. It's also recommended to call your assigned driver once you've landed to inform them that you've arrived, so they know to expect you soon.

Anything that needs to be stowed away in the trunk of the vehicle will be considered luggage Oversized items (e.g. bikes, strollers, foldable wheelchairs, etc.) will count as 2 pieces of luggage. ***Luggage count would be dependent on the luggage that fits in the boot of the vehicle

Additional luggage from the permissible limit might attract additional charges or may lead to denial of service if there is an issue accommodating passengers along with the luggage.

Please contact us on 18001234109 or write to us a bookings@dreamfolks.com for enquiring about the status of Driver.

A message will be sent to your mobile number confirming Car details 90 minutes before the reporting time. You may contact the driver directly.

It can be booked through web-access portal as per the booking timeline.

It is recommended to make a booking at least 24 hrs before the date of your trip to secure a high-quality transfer service

You can enter your flight number when placing your order. The driver will then wait for you at/take you to the appropriate terminal. Alternatively, you can get in touch with us after placing an order to inform us of the terminal where you wish to be picked up/dropped off. (Bookings@dreamfolks.in or 1800 1234 109)

Yes, it is mandatory to pre-pay before proceeding further for booking this service in case of paid access.

Please contact DreamFolks support team at helpdesk@dreamfolks.com or call us at 18001234109 for any query

DreamFolks offers an eSIM or physical SIM card service in partnership with the vendor Matrix. Customers with eligible entitlement can request for this service via the DreamFolks web-access portal, where the vendor manages the fulfilment process.

Eligible customers can raise a booking request on the DreamFolks Webaccess portal. The vendor Matrix will handle the request, including plan selection, KYC verification and SIM delivery.

After you submit a request, our vendor will contact you to complete KYC verification as per applicable regulations. Upon successful completion, you will receive either an activated eSIM via QR code or a physical SIM card, based on your preference and location. Please note, for international customers, the KYC process may differ or, in some cases, be waived entirely depending on the regulations of the destination country.

No, the DreamFolks SIM service is exclusively available to passengers traveling internationally. This service cannot be availed for domestic travel or non-travellers.

DreamFolks facilitates this service on either a complimentary or discounted basis depending on the configuration of the program which offers this service to the user.

For a physical SIM card, delivery time depends on your location and may take up to a couple of weeks. For an eSIM, activation is immediate once KYC is completed and you scan the QR code (typically sent via email within a week). To ensure seamless connectivity, customers are advised to submit their booking requests well in advance of their travel date.

Once you receive the QR code via email, scan it using your phone's mobile settings under the "Add eSIM" option for activation. Ensure your device supports eSIM. Once SIM is added, it will get activated automatically when you reach the destination country.

The SIM allows you to make and receive calls, send and receive SMS, and use data services in supported countries as per the plan that you have opted for.

Yes, the eSIM or Physical SIM provided by DreamFolks is typically a new number based on the country of travel. Your existing number remains operational unless you choose otherwise.

The Highway F&B Service is a curated food & beverage experience offered by DreamFolks at select highway outlets. Eligible customers can access partner outlets and enjoy a fixed menu meal — Breakfast, Lunch/Dinner, or Snacks — during their road journeys.

• Select the relevant highway and participating outlet by logging in to the DreamFolks Webaccess portal.
• Upon arrival at the selected outlet, click “Access Now” in the portal and scan the QR code displayed at the outlet premises.
• After scanning, select your preferred meal option (Breakfast, Lunch/Dinner, Snacks/Dessert) and complete the process to generate your unique Access Code.
• Present your Access Code to the outlet staff and let them know your selected items from the menu listed under your chosen option (Breakfast, Lunch/Dinner, or Snacks/Dessert).
• The staff will then verify your Access Code and proceed to serve your order accordingly.

You can avail any one of the following per Access code:

• Breakfast
• Lunch / Dinner
• Snacks

Each category includes a pre-set, fixed menu determined by the partner outlet and to be enquired at the outlet

No. The benefit covers only items listed in the fixed menu under the applicable meal category (Breakfast / Lunch-Dinner / Snacks). If you wish to order anything additional, it will be chargeable directly at the outlet.

You can view the list of partner outlets on the DreamFolks mobile app or website under the “Highway F&B” section. Each listing includes outlet details, timings, location, and menu availability.

Each eligible customer can generate access code as per membership entitlements.

The access code is valid only for the outlet which is selected during access code generation process. Only the participating Highway F&B outlets listed under the DreamFolks network can be selected using this program.

No. The QR is non-transferable and can be used only by the registered customer who generated it.

No, payment is required for items covered under the fixed menu. If you order additional items, those will be billed directly by the outlet.

Yes, from DreamFolks web-access application.

For any queries or assistance related to the Highway F&B Service, you can reach DreamFolks Customer Support via:

• Email: helpdesk@dreamfolks.com
• Helpline: 18001234109

Yes, meal services follow standard outlet timings.

• Breakfast: Typically served till 11 AM
• Lunch/Dinner: 12 PM – 10 PM
• Snacks: As per outlet availability

You are requested to enquire at the outlet before generating access code.

DreamFolks offers premium flower delivery and gifting services through its lifestyle portfolio. Customers can choose from curated bouquets, baskets, floral boxes, and occasion-based arrangements for birthdays, anniversaries, congratulations, corporate gifting, and more.

Orders can be placed through the DreamFolks webaccess portal following the booking timelines. You’ll need to fill details like the recipient’s name, address, preferred delivery date/time, and the desired arrangement.

You can select from the pre-defined options.

Yes, you can select a preferred time slot (morning, afternoon, or evening). While efforts are made to deliver within your chosen window, timing depends on partner florist availability and delivery load.

Delivery fees or surcharges may apply for specific locations. Vendor will inform in advance in such cases

Yes. A personalised message can be printed on a card and included with your floral arrangement.

DreamFolks partners with trusted florists who prepare arrangements on the day of delivery. To maintain freshness, recipients should keep flowers hydrated and away from direct sunlight or heat.

If you receive damaged or incorrect arrangements, contact DreamFolks customer care immediately with supporting photos.

After placing an order, you can track the booking status on DreamFolks web-access portal. On the day of delivery, you will receive confirmation from vendor. In case of any query, please contact DreamFolks customer service.

No, booking to be made two (02) clear days in advance to avail this benefit.

Yes. Some flower types are seasonal and may vary by region. Large or special installations may require additional lead time and cost.

You can reach DreamFolks customer support at 1800 1234 109 (24/7) or via email at helpdesk@dreamfolks.com. For details, visit dreamfolks.com.

You need to book 4 clear days in advance for Weekday/Weekend/Holiday Bookings for a golf game or a golf lesson. 4 days will not include the day of placing the request and the day of the game.

Bookings for clubs within India: Cancellation must be made at least 48 hours in advance from the tee-off date to avoid application of Cancellation charges in case of paid booking, for complimentary service, benefit would not be reinstated if cancelled within 48 hours the tee-off time.

Bookings for clubs outside India: Cancellation must be made at least 96 hours in advance from the tee-off date to avoid application of Cancellation charges in case of paid booking, for complimentary service, benefit would not be reinstated if cancelled within 96 hours the tee-off time.

Yes, only card member are eligible for complimentary game/ lesson. Golf course has the right to deny/charge any other golfer using the booking on behalf of the primary member at the golf course. Photo ID proof which is a mandatory requirement for verification at the golf course.

The golf course will recognize you by your name, as mentioned during reservation. However, we request you to carry your Govt issued identification proof, your bank card if this is booked through Golf service offered by your bank. Certain golf courses may require a handicap certificate, the same will be intimated to you at the time of booking/confirmation.

Yes. as per the rules of golf and universal golf etiquette, there must be a minimum of 2 (two) players per flight on weekdays and a minimum of 3 (three) players per flight on weekends and holidays. The maximum number of players per flight is 4 (four), on any day.

We ensure that your booking details are confirmed with golf club & slots are communicated to the guest accordingly. In case of any difficulty in gaining entry at the golf course you can call us on our helpline at 1800 1234 109. You will be assisted accordingly. You may also contact your concierge team (if applicable).

Most golf courses have universally acceptable golfing dress codes. In general, collared shirt and trousers is fine. Golf courses do not allow denim trousers. Golf Shorts of appropriate knee length are allowed. At some golf courses, it is required to keep your shirt tucked in. Also please ensure you wear a proper set of golf shoes with soft spikes for all golfing sessions. It is recommended to enquire with respective golf clubs regarding this.

No. All booking requests are to be made thru DreamFolks web-access portal or your concierge (whatever is applicable as per the program). Customers are requested to avoid calling the clubs as they are not equipped for creating your booking under this program.

No. it is mandatory for customers to raise a booking request, as per the required procedure. Customers with a confirmed booking will only be allowed access. Customers walking-in directly will be denied entry under this program.

All other costs and charges such as F&B expenses, consumables, rental of golf equipment, golf-cart (buggy) charges, caddy fees and more, are to be borne by the DF Club members(s) and his/her guest(s). DC Member and guests have to pay directly at the club for buggy, caddie, turfmate and insurance at normal published rates at the club, where applicable.

It is limited to golfing access only and you cannot access the other facilities at the golf club.

No, golf clubs generally do not permit non-golfers to be present in any golfing areas.

There are 47 vital parameters covered under this test.

You can book a health checkup through the DreamFolks Web Access Portal.To proceed, select “Health Checkup” and update your location when prompted. Complete the required form and provide your sample pick-up address.

Once your booking is submitted and confirmed, you can track the service status directly on the Web Access Portal. After confirmation, the vendor team will contact you to arrange the sample collection. Your test reports will be sent to your registered email address upon completion.

Yes, while booking the service, you can add & pay the charges applicable.

You can also check "My bookings" section in your web-access.

Fasting maybe required in case of a few tests to ensure accurate results. Upon confirmation of service, vendor team will contact you. Kindly check with the vendor for all requisites.

A The DreamFolks Web Access Portal displays only the tests and services available under the respective package. If you wish to avail any additional tests or services beyond those listed, you may directly coordinate with the vendor. Any payments or arrangements for such additional services shall be made directly with the vendor, and DreamFolks shall bear no responsibility or liability in this regard.

Haircut, pedicure, manicure, and facial services.

No

No, Only services offered will be included. For any additional services, charges will be applicable as per outlet’s price list and shall be dealt directly with the outlet.

You may directly enquire with outlet and by paying additional charges, you may additional services.

No, You may check with outlets for such packages.

No, the service is on a first come first serve basis. However, you may directly call the outlet and enquire about booking an appointment.

No, the service is exclusively for the member.

This service can only be booked post-visa appointment generation for collection of documents.

If you have confirmed the time slot and location for VAYD, a professional visa team would visit you at your preferred location. You need to provide a secure room in which they can take your biometric data and collect the applications. Any meeting room or enclosed space can be used. Two chairs for the agent and his colleague and one for the applicant. There need to be a dedicated table which the agent will use to set up his equipment and electrical points.

You can book Visa at your Doorstep using web-access portal for following countries: the UK, France, Iceland, Estonia, Lithuania, Czech Republic, France Hungary, Latvia, Denmark, Luxembourg, Germany, Austria, Italy

You can track the status of your application through SMS, email alerts and dedicated helplines on the DreamFolks Club services.

Once the decision has been made by the embassy or consulate, your passport is couriered back to you at your mentioned address.

If you are outside of the city limits of Mumbai, Hyderabad, Chennai, Kolkata, Bangalore or Delhi. You will have to additionally bear the visa agent's transportation cost, who will visit you at a pre-decided location in your city.

The grant or refusal of the visa is at the sole discretion of the embassy/ consulate and availing of this Service and/ or any other value-added services will not affect the processing time and/ or decision with respect to the visa application

The VAYD service does not cover the cost of travel of the final service provider’s employee(s)/ representatives who visit the customer’s location for fulfilment of the Service. The customer is responsible for making the required travel booking and expenses.

The Jio Hotstar service by DreamFolks allows eligible customers to access premium entertainment content on the Disney+ Hotstar platform through a DreamFolks-powered subscription benefit. DreamFolks offers a promo-code which can be applied on the partner website while purchasing subscription.

You can activate the service by logging in to the DreamFolks Web Access Portal or mobile app.

• Go to the “Entertainment” section and select Jio Hotstar.
• Follow the on-screen instructions to redeem your subscription to generate the activation promo-code.
• Once generated, you may follow the link to partner website and while purchasing subscription, you may apply the generated promo code.

You can stream a wide variety of content including live sports, movies, TV shows, and exclusive Hotstar Specials, as per the plan included in your DreamFolks package.

The validity period of your Jio Hotstar subscription depends on your DreamFolks package type (3 months or 12 months as applicable in program). Please refer to your membership details or portal for the exact duration.

No, DreamFolks portal offers promo codes for a fixed time-period.

No. The Jio Hotstar service provided under DreamFolks is for personal use only and is linked to the registered customer’s account. Sharing or transferring the access is not permitted.

For issues related to streaming, playback, or content access, please contact Disney+ Hotstar Customer Support.

For issues related to benefit eligibility or issue with promo code generated on the DreamFolks portal, you may contact the DreamFolks support team through the portal or helpline.

No. DreamFolks acts only as a facilitator for access to the Jio Hotstar subscription. DreamFolks holds no responsibility for the content, quality, or service performance of the Hotstar platform.

The Cultpass HOME service by DreamFolks allows eligible customers to access live and on-demand Home workout sessions through the Cult.fit platform. DreamFolks offers a promo code which can be applied on the Cult.fit website or app while activating the subscription.

You can activate the service by logging in to the DreamFolks Web Access Portal or mobile app.

• Go to the “Wellness” section and select Cultpass HOME.
• Follow the on-screen instructions to redeem your subscription and generate the activation promo code.
• Once generated, you may visit the Cult.fit website or app, and while activating your subscription, apply the promo code provided by DreamFolks.

You can access a wide range of home workout sessions including yoga, strength training, dance fitness, cardio, meditation, and more—curated and led by expert trainers from Cult.fit.

The validity period of your Cultpass HOME subscription promo-code is 3 months offered under DreamFolks program.

No. The DreamFolks portal offers promo codes for a fixed time period, and the benefit cannot be renewed or extended through DreamFolks. Customers may, however, purchase or renew directly on the Cult.fit platform at standard rates.

No. The Cultpass HOME access provided under DreamFolks is for personal use only and is linked to the registered customer’s account. Sharing or transferring access to others is not permitted.

For issues related to workout access, app functionality, or streaming, please contact Cult.fit Customer Support.

For issues related to benefit eligibility or problems with promo code generation on the DreamFolks portal, please contact the DreamFolks Support Team through the portal or helpline.

No. DreamFolks acts only as a facilitator for access to the Cultpass HOME subscription. DreamFolks holds no responsibility for the content, quality, scheduling, or performance of services offered by Cult.fit.

The Hotel Room Upgrade benefit allows eligible customers to receive a complimentary or value-added upgrade on their hotel room booking at selected premium partner hotels. This upgrade offered only from Base room category to the next room category. The service is facilitated via DreamFolks as part of your membership or card-linked benefit.

You can avail the upgrade benefit by logging into the DreamFolks Web Access Portal or mobile app and checking the “Hotel Room Upgrade” section.

• Select the eligible partner hotel from the list displayed.
• Submit a request for upgrade as per the instructions on the portal.
• It may prompt to upload boarding pass as per program. Customers are requested to upload boarding pass.
• After confirmation, you will be able to generate a QR code.
• At hotel check-in, present the voucher/confirmation code for the upgrade.

The upgrade typically means moving from your booked base room category to the next higher standard room category. If you have booked a higher room category other than Base, this service is not applicable. The service is strictly subject to availability of the next room category.

Other conditions may include:

• The upgrade is subject to availability at the time of check-in.
• The benefit is applicable only at participating partner hotels as listed by DreamFolks.
• Standard hotel booking rules (check-in time, check-out time, number of guests, extra beds) apply.
• The customer may need to present valid ID, booking reference, voucher/confirmation code at check-in.
• Customers agree to follow all T&Cs of the hotel
• One benefit offers you room upgrade for 1 day only. Even if you have a booking at hotel for more than one day, upgrade under one benefit can happen only for a day.

The validity and usage terms of the benefit depend on your specific DreamFolks membership or the card-linked programme under which you are eligible. Please refer to your portal for the exact validity period.

Additionally:

• The benefit may be restricted to specific stay dates or blackout periods as defined by DreamFolks or the hotel partner.
• The benefit usually cannot be combined with other special offers of the hotel unless explicitly permitted.

No — the upgrade benefit is offered for a fixed number of stays or upgrades during your membership term or benefit period and cannot be renewed or transferred. Unused upgrades will expire at the end of your benefit period.

No — the benefit is for personal use only, linked to the eligible customer (cardholder or member) and is non-transferable. Using the benefit for another person’s booking may invalidate the upgrade.

For issues with voucher generation, benefit eligibility or portal redemption, benefit not honoured, please contact DreamFolks Customer Support via the portal or helpline.

For issues at the hotel (room category, check-in), please contact the hotel’s front-desk immediately and show your voucher/confirmation. If unresolved, you may escalate to DreamFolks support.

No — DreamFolks acts as a facilitator for the upgrade benefit. The actual room availability, check-in process, room service and hotel standards are the responsibility of the hotel partner. DreamFolks does not guarantee availability of the upgraded room and shall not be liable for any disappointment or service shortfall at the hotel.

The Meal Benefit allows eligible customers to enjoy a complimentary or value-added meal at selected 5-star partner hotels during their stay. The service is facilitated via DreamFolks as part of your membership or card-linked benefit and is subject to partner hotel participation and availability.

You can avail the benefit by logging into the DreamFolks Web Access Portal or mobile app and checking the “Meal Benefit @ 5-Star Hotels” section.

• Select the eligible partner hotel from the list displayed
• Submit a request for the meal benefit as per the instructions on the portal.
• It may prompt you to upload your boarding pass or other details as per the program requirements — customers are requested to upload the same.
• Once confirmed, you will be able to generate a QR code or voucher.
• Present the voucher/confirmation at the hotel restaurant to avail the meal benefit.

The meal benefit typically includes a complimentary buffet or set-menu meal (breakfast, lunch, or dinner) for one person per eligible booking, depending on the hotel’s offering.

If you wish to include additional guests or upgrade to other meal options, the same shall be chargeable as per the hotel’s applicable rates.

Other conditions may include:

• The meal benefit is subject to restaurant availability and operating hours.
• The benefit is applicable only at participating partner hotels as listed by DreamFolks.
• Standard hotel dining rules and policies apply.
• Customers may need to present valid ID, hotel booking reference, and voucher/QR code at the restaurant.
• The benefit is valid for one-time use only per eligible stay.
• The benefit does not cover beverages, alcohol, or add-ons unless explicitly specified.
• Customers agree to follow all T&Cs of the hotel.

The validity and usage terms of the benefit depend on your specific DreamFolks membership or the card-linked program under which you are eligible. Please refer to the portal for the exact validity period.

Additionally:

• The benefit may be restricted to specific hotels, stay dates, or blackout periods as defined by DreamFolks or the hotel partner.
• The benefit usually cannot be combined with other meal offers, discounts, or loyalty programs of the hotel unless explicitly permitted.

No — the meal benefit is offered for a fixed number of stays or redemptions during your membership term or benefit period and cannot be renewed or transferred. Unused benefits will expire at the end of your benefit period.

No — the benefit is for personal use only, linked to the eligible customer (cardholder or member) and is non-transferable. Using the benefit for another person’s stay or meal may invalidate the redemption.

For issues with voucher generation, eligibility, or benefit not being honoured, please contact DreamFolks Customer Support via the web portal or helpline.

For restaurant-related concerns (meal quality, service, or timing), please contact the hotel’s restaurant staff or manager directly. If unresolved, you may escalate to DreamFolks Support.

No — DreamFolks acts only as a facilitator for the meal benefit. The actual meal preparation, service, and quality are the responsibility of the partner hotel. DreamFolks does not guarantee meal availability or quality and shall not be liable for any service shortfall, delay, or dissatisfaction experienced at the hotel restaurant.

The Dining @ Restaurants benefit allows eligible customers to enjoy exclusive instant discounts at participating premium restaurants across India. Customers can conveniently pay their restaurant bills through the DreamFolks Web Access Portal after uploading the invoice and receive the applicable discount instantly before completing the payment.

To avail this benefit:

• Log in to the DreamFolks Web Access Portal or mobile app.
• Go to the “Dining @ Restaurants” section.
• Select the partner restaurant from the available list.
• Dine at the selected restaurant and request the final bill.
• Input the invoice amount and upload a clear image of the restaurant invoice/bill on the portal.
• The applicable discount will be instantly applied on the Web Access Portal.
• Complete the payment of the discounted bill amount through the DreamFolks portal to finalize your transaction.
• Show the payment confirmation page to the outlet staff.

The benefit is available at partner restaurants listed on the DreamFolks portal, including premium fine-dining venues, cafes, and select restaurants. The list of available restaurants may vary by location and program type.

To ensure a smooth redemption:

• The invoice must clearly display the restaurant name, date, and total amount.
• The bill must be uploaded immediately after dining and before payment completion.
• The offer is valid only at listed partner restaurants.
• The benefit is applicable only for dine-in transactions (not takeaway or delivery).
• One benefit redemption applies to a single bill only.

The validity depends on your entitlement DreamFolks membership or card-linked program. You can check the remaining validity or benefit count on your Web Access Portal account.

No — the Dining @ Restaurants benefit is personal and non-transferable. It can only be used by the registered DreamFolks member or eligible cardholder.

For issues related to bill upload, payment processing, or instant discount not reflecting, please contact DreamFolks Customer Support via the portal or helpline.

For issues with restaurant service, billing, or dining experience, please contact the restaurant directly.

No — DreamFolks only facilitates the instant discount and payment mechanism. The restaurant is solely responsible for its food, service, and overall dining experience.