DreamFolks Club - An Exclusive Lifestyle Membership Program
To review the DreamFolks Club Terms & Conditions - click here

Airport Lounges
  • Access to the lounge will be available on a first-come-first-serve basis. Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities, which may change from time to time and are required to be adhered to.
  • Participating lounges reserve the right to enforce a maximum stay policy (2 or 3 hours). This is at the discretion of the individual lounge operator, and it may impose a charge for extended stays, which is to be borne directly by the User/Customer (if applicable).
  • Access to service is subject to an authentication charge (INR 2, or INR 25, as applicable), which shall be borne by the User/Customer.
  • The service is only available for intended customer/user and is non-transferable. The user's name on the voucher/ card will be matched with the name on the boarding pass/ ticket to ensure access is being availed by the entitled cardholder/ voucher holder only.
  • The provision of free food/ drinks (whether alcoholic or others) - if applicable as part of service, is subject to wherever local law permits, and is at the discretion of each participating lounge operator and in some cases may be limited. If the user/customer avails any additional services (which are not included within the standard offering) the customer is responsible for making prior inquiries before availing any such services and shall be responsible for directly paying the charges, if any, to the operator.
  • Each lounge follows certain food offerings and child-related policy, customer is responsible for making prior inquiries in this respect with the lounge before entry.
  • Lounge staff has the right to terminate the Customer’s visit early, or to refuse entry to a Customer, who is either intoxicated or behaving in a disorderly fashion, or is otherwise in violation of the terms and conditions of the lounge conditions or any statutory, regulatory terms or airport authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or safety regulations.
  • Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities from time-to-time, policies such as:
    • A maximum allowable stay duration usually 2-3 hours in the lounge
    • Enforcement of a dress code, or any restriction on the attire
    • Other lounge-specific rules, such as guest, child, pet, etc.
  • Before visiting, guests are advised to make prior enquiries with the lounge to ensure a smooth experience. Compliance with all applicable lounge policies is mandatory. Entry may be denied on failure to adhere to these conditions, without entitlement to refund or any compensation.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Railway Lounges
  • Access to the lounge will be available on a first-come-first-served basis. Access/Usage of services may be subject to terms/conditions/restrictions imposed by the lounge and/or governing authorities, which may change from time to time and are required to be adhered to.
  • Participating lounges reserve the right to enforce a maximum stay policy (2 or 3 hours). This is at the discretion of the individual lounge operator, and it may impose a charge for extended stays, which is to be borne directly by the user/customer (if applicable).
  • Access to service is subject to an authentication charge (INR 2, or INR 25, as applicable), which shall be borne by the User/Customer.
  • The service is only available for intended customer/user and is non-transferable. The user's name on the voucher/ card will be matched with the name on the boarding pass/ ticket to ensure access is being availed by the entitled cardholder/ voucher holder only.
  • The provision of free food/ drinks (whether alcoholic or others) - if applicable as part of service, is subject to wherever local law permits, and is at the discretion of each participating lounge operator and in some cases may be limited. If the customer avails any additional services (which are not included within the standard offering) the customer is responsible for making prior inquiries before availing any such services, and shall be responsible for directly paying the charges, if any, to the operator.
  • Each lounge follows certain food offerings, and child-related policy, customer is responsible for making prior inquiries in this respect with the lounge, before entry.
  • Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities from time-to-time, policies such as:
    • A maximum allowable stay duration usually 2-3 hours in the lounge
    • Enforcement of a dress code, or any restriction on the attire
    • Other lounge-specific rules, such as guest, child, pet, etc.
  • Lounge staff has the right to terminate the Customer’s visit early, or to refuse entry to a Customer, who is either intoxicated or behaving in a disorderly fashion, or is otherwise in violation of the terms and conditions of the lounge conditions or any statutory, regulatory terms or airport authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or safety regulations.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Airport Transfer
  • All bookings are required to be made in advance as per the advance booking timelines indicated below:

    Timelines related to advance booking for the Service:
    Within India
    Advance Booking Timeline Requirement by Service receiver/ Customer Acknowledgement of Booking by DreamFolks Booking confirmation by DreamFolks Details of the Chauffer by DreamFolks
    24 – 48 hours prior to the Service date and time Within 24 hours of receiving the booking 24 hours prior to the Service date and time. 2 hours prior to the pick-up time
    Outside India
    Advance Booking Timeline Requirement by Service receiver/ Customer Acknowledgement of Booking by DreamFolks Booking confirmation by DreamFolks Details of the Chauffer by DreamFolks
    72 hours prior to the Service date and time Within 24 hours of receiving the booking 24 hours prior to the Service date and time. 5 hours prior to the pick-up time
  • Vehicle category should be selected while creating booking. Fulfilment of the car category is subject to availability.
  • The driver will wait for the customer at the scheduled meeting point on the travel date. DreamFolks shall not be responsible for any delays from the Customer’s side.
  • In the event the customer does not inform the driver about any delay and the customer does not turn-up at the scheduled meeting point, the booking will be considered as a case of NO SHOW and the booking shall be charged at the full amount.
  • It will be the Customer’s responsibility to manage the luggage within the vehicle category/ segment booked and as per prevalent rules and/ or to book the appropriate vehicle category/ segment accordingly.
  • Subject to the capacity of the vehicle booked, the maximum luggage allowed to be carried in the vehicle is 3 (three) units.
  • In the event the booking is for point-to-point transfer, then no de-tours/ stopovers are allowed. Any deviations from shall be changed additionally and directly to the Customer(s), as per the charges specified by the vendor.
  • Customer(s) are solely responsible for taking care of their luggage and personal belongings and ensure to not leave it unattended. DreamFolks shall not be responsible for any loss of any nature to customer’s personal belongings and luggage.
  • DreamFolks shall not be responsible for any delay and/ or loss (whether direct and/ or consequential) of whatsoever nature caused to the customer due to availing the Service, including without limitation, due to traffic jams, weather conditions, loss of luggage, personal injury and/ or death etc.
  • Cancellation Charges:
    Cancellation Timeline Charge
    Upto 72 hours prior to the scheduled pick-up time 10% of the booking amount
    48 hours to 72 hours prior to scheduled pick-up time 25% of the booking amount
    48 hours to 24 hours prior to the scheduled pick-up time 50% of the booking amount
    Less than 24 hours prior to the scheduled pick-up time 100% of the booking amount
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Fitness Membership
  • The benefit is facilitated by DreamFolks in collaboration with Cult.fit. DreamFolks only facilitates the program with promo codes and does not manage Cult.fit classes, sessions, or app services. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
  • Eligible Customers will receive Cultpass Home subscription upon generating a valid promo code from the DreamFolks web-access portal and redeeming it on Cult.fit’s official platform.
  • The service and subscription access are governed solely by Cult.fit’s user agreements, schedules, class formats, and operational policies.
  • Promo code is for one-time use only, not refundable, non-exchangeable, non-transferable and cannot be exchanged for cash or other offers.
  • The entitlement shall be deducted from the Customer’s available benefits immediately upon generation of the promo code from the web-access portal.
  • The validity period of the promo-code is determined by the offered entitlement and will be explicitly displayed to the Customer on the DreamFolks web-access portal at the time of promo code generation.
  • Use of the subscription may involve active workouts and physical activity; all inherent risks are borne solely by the Customer. DreamFolks and Cult.fit assume no liability for death, injuries, accidents, or health outcomes.
  • Promo codes if found to be resold, duplicated, fraudulent, or otherwise misused shall be void without liability to DreamFolks.
  • DreamFolks disclaims warranties of merchantability or suitability and shall not be liable for direct or indirect damages arising from the Service.
  • By redemption of the promo code, the Customer is deemed to have read, understood, and irrevocably accepted these Terms and Conditions and the Cult.fit platform’s user terms. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
  • For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
  • DreamFolks reserves the rights to amend, vary, or modify these terms and conditions from time to time at its sole discretion without prior notice.
  • For queries, Customers may contact DreamFolks support 24x7:
Discount @ PVR Movie Booking
  • The discount benefit (“Service”) is facilitated by DreamFolks in collaboration with participating cinema operators PVR and INOX (Collectively “Cinema Partner”). DreamFolks acts solely as a facilitator of the Service and does not own, operate, control, or manage cinema, their services or any part of their food and beverage operations in any manner.
  • The Service entitles eligible Customers to get discount coupon on purchase of movie ticket, subject strictly to the terms set out herein. Any cost over and above the discounted amount shall be borne entirely by the Customer and paid directly to the Cinema Partner at the time of purchase.
  • To avail the Service, the Customer must mandatorily generate a valid, unique promo code through the DreamFolks web-access portal prior to redemption.
  • The entitlement shall be deducted from the Customer’s available benefits immediately upon generation of the promo code from the web-access portal irrespective of whether redemption is completed with the Cinema Partner.
  • The promo code so generated shall be directly applied by the Customer while booking movie on the Cinema Partner’s official website, mobile application or at the counter while placing order.
  • Promo code is for one-time use only, is not refundable, non-transferrable and cannot be exchanged for cash or other offers.
  • The validity period of the promo-code is determined by the offered entitlement .
  • Walk-in redemption or in-person requests at cinema counters without generation and application of a valid promo code shall not be considered valid, and no benefit shall be extended and honored.
  • The Service does not cover or include any other discount apart from the movie ticket/s. Any add-ons, upgrades, or ancillary purchases shall be chargeable separately to the Customer and to be payable by the Customer directly to the Cinema Partner.
  • DreamFolks and/or the Cinema Partners reserve the right to decline or cancel redemption in case of invalid, expired, manipulated, or fraudulent promo codes, or in situations where misuse of the Service is suspected without liability to DreamFolks.
  • The Service is strictly subject to availability and may not be available at all outlets, all times, or during peak hours, high footfall days, or special circumstances. Kindly make prior enquiries at the outlet before generating promo-code.
  • DreamFolks shall not, under any circumstances, be liable for the quality, hygiene, presentation, at the theatre, or for any service deficiency, errors, or omissions by the Cinema Partners.
  • Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
  • DreamFolks expressly disclaims all warranties, whether express or implied, in relation to the Service, and shall not be responsible for any claims, costs, damages, losses, injuries, illness, or inconvenience suffered by the Customer or any third party arising out of or related to the use of the Service.
  • For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
  • DreamFolks reserves the unilateral rights, at its sole discretion, to amend, vary, suspend, or withdraw this Service, the participating Cinema Partners, or these Terms and Conditions at any time without prior notice.
  • By generating a promo code or availing the Service, the Customer shall be deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
  • For any queries or support relating to this Service, Customers may contact DreamFolks’ dedicated 24x7 support team via:
OTT Subscription
  • The subscription benefit is facilitated by DreamFolks in collaboration with participating content platforms including but not limited to Jio Hotstar. DreamFolks acts solely as a facilitator of this complimentary subscription benefit and has no role in creating, managing, or supplying content. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
  • The Service entitles Customers to apply for and activate subscription or benefits offered by the Service Partner through a promo code generated on the DreamFolks web-access portal.
  • Customers may choose either of the subscriptions from Jio Hotstar as per the offered entitlement.
  • The entitlement shall be deducted from the Customer’s available benefits immediately upon generation of the promo code from the web-access portal.
  • The validity period of the promo-code is determined by the offered entitlement and will be explicitly displayed to the Customer on the DreamFolks web-access portal at the time of promo code generation
  • This service provides a fixed-duration subscription with a validity period as specified on the offered entitlement for Jio Hotstar shall get in force from the date of redemption of the Promocode.
  • Customers must redeem the promo code exclusively on the Service Partner’s official website or mobile application during activation or checkout.
  • Promo codes will be valid for one-time use only and shall not be assigned, transferable, refundable exchangeable, resold, duplicated, or redeemable for cash or any other substitute.
  • Customers are required to either hold or create a valid account on the respective Service Partner platform to avail the Service.
  • The subscription features, content access, streaming quality, renewal, pricing, technical capability, or duration are solely determined by the Service Partner. DreamFolks shall not be liable for availability of content, policy changes, subscription coverage, or removal of features.
  • DreamFolks shall not be responsible for service interruptions, downtime, geographic restrictions, technical errors, login failures, or other service disruptions on the Service Partner’s platform.
  • Liability for copyright, media content, and suitability rests solely with the Service Partner.
  • DreamFolks disclaims all warranties and shall not be liable for any illness, damages, costs, losses, incidental or consequential harms suffered in reliance on or use of the Service Partner’s platform.
  • Promo codes found resold, duplicated, fraudulent, or otherwise misused shall be void without liability to DreamFolks.
  • By availing this Service, Customers are deemed to have read, understood, and irrevocably accepted both these Terms and Conditions and the user agreements of the respective Service Partner. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
  • DreamFolks reserves the right to withdraw or to modify, amend this Service or these terms at any time without prior notice.
  • For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
  • Customer queries relating to promo codes may be directed to the 24x7 DreamFolks team:
Dining @ Restaurants
  • The dining discount benefit (“Service”) is facilitated by Dreamfolks Services Limited (“DreamFolks”). DreamFolks does not itself operate, own, or manage any restaurants covered under this program. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever
  • The Service entitles eligible instant discount as per the benefit offered to the customers at select participating restaurants only.
  • To avail the Service, the Customer must select the correct participating restaurant name from the list available on the DreamFolks web-access portal at the time of initiating the transaction.
  • It shall be the Customer’s sole responsibility to carefully choose the correct restaurant from the available list before proceeding with payment. DreamFolks shall not be liable in any manner for wrong selection made by the Customer.
  • The Customer is required to make payment of the net bill amount (after deduction of the applicable discount) directly through the DreamFolks web-access portal. Payments made outside the portal shall not be eligible for discount under this Service.
  • The Service is valid only against transactions carried out through DreamFolks’ web-access portal. Walk-in requests or direct payments at the restaurant without routing through the portal will not qualify for any discount by DreamFolks.
  • The Service applies only to a single transaction at a time and cannot be clubbed with multiple bills, split bills, or combined across multiple restaurants.
  • The Service cannot be clubbed, combined, or redeemed in conjunction with any other scheme, promotion, discount, offer, gift voucher, coupon, or benefit offered by participating restaurants or third parties.
  • The Service is strictly personal, non-transferable, non-refundable, and non-exchangeable, either in whole or in part for cash, credit, or any other substitute.
  • DreamFolks shall not, in any circumstances, be responsible for (i) the quality, hygiene, or adequacy of food and beverages served by participating restaurants; (ii) acts or omissions of the restaurant staff; or (iii) any damage, injury, accident, illness, allergic reaction, or inconvenience experienced by the Customer or third parties while availing the Service.
  • DreamFolks expressly disclaims all warranties, express or implied, in relation to the Service. To the maximum extent permitted by law, DreamFolks shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, costs, or expenses incurred by the Customer in connection with use of the Service.
  • DreamFolks reserves the absolute rights to add, remove, or amend the list of participating restaurants, or to suspend, modify, or withdraw the Service in its entirety, at any time and at its sole discretion, without prior notice.
  • By availing the Service and making payment through the DreamFolks web-access portal, the Customer shall be deemed to have read, understood, and irrevocably agreed to these Terms and Conditions without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
  • Any issues or disputes relating to service at the restaurant, including billing disputes, food quality, or staff conduct, shall be between the Customer and the restaurant only. DreamFolks shall bear no responsibility or liability in respect thereof.
  • For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
  • For any queries or support, Customers may contact DreamFolks’ 24x7 support team:
Meet and Assist
  • All bookings are required to be made in advance as per the agreed advance booking timelines:
    Timelines related to advance booking for the Service:
    Site Advance Booking Timeline Requirement by Service receiver/ Customer Acknowledgement of Booking by DreamFolks Booking confirmation by DreamFolks Details of the Greeter by DreamFolks
    Within India 24 – 48 hours prior to the Service date and time Within 24 hours of receiving the booking 24 hours prior to the Service date and time. 4 hours prior to departure time
    Outside India 72 hours prior to the Service date and time Within 24 hours of receiving the booking 24 hours prior to the Service date and time. 5 hours prior to departure time
  • The Meet and Assist service starts with the service representative welcoming the customer and completes when all checkpoints are addressed within the scope of service level selected and permitted by the airport authorities.
  • It is the Customers’ responsibility to ensure that they locate and wait for the assigned service representative at the specified meeting point.
  • The greeter’s details will be shared with the customer in advance and an attempt to connect with the user/customer will be made by the greeter before/at the time of service. In the event user/customer fails to connect with the greeter despite attempts made by the greeter, in such event it shall be treated as a “NO SHOW” case and no refund shall be made.
  • If there is any change in flight schedule, DreamFolks is required to be intimated in advance for the purpose of rescheduling the service along with the airline communication recived by the customer. In the event of DreamFolks not being intimated resulting in the customer not being able to avail the Service due to the event of change in schedule, such event shall be treated as NO SHOW and no refund shall be made.
  • If the user/customer is carrying more than 2 luggage items, they are required to share the details with DreamFolks prior to availing the Service. If both Parties agree for any additional charges for any additional luggage items (if any) shall be borne directly by the Customer.
  • In the event of any security and safety concerns, relevant airport authorities and/or other relevant entities reserve the right to suspend Meet and Assist Service, which is beyond the reasonable control of the DreamFolks, and in any such events DreamFolks shall not be held liable for non-execution of Service.
  • In the event of any query, please contact the DreamFolks at bookings@dreamfolks.com before completing the booking process.
  • Any service feedback/grievance to be shared within 24 hours of completion of Service.
  • Cancellation Charges:
    Within India
    Cancellation Timeline Cancellation Charge
    Up to 72 hours prior to the scheduled meeting time 10% of the booking amount
    Less than 72 hours and up to 48 hours prior to scheduled meeting time 25% of the booking amount
    Less than 48 hours and up to 24 hours prior to the scheduled meeting time 50% of the booking amount
    Less than 24 hours prior to the scheduled meeting time 100% of the booking amount
    Outside India
    Cancellation Timeline Cancellation Charge
    Up to 96 hours prior to the scheduled meeting time 10% of the booking amount
    Less than 96 hours and up to 72 hours prior to scheduled meeting time 25% of the booking amount
    Less than 72 hours and up to 48 hours prior to the scheduled meeting time 50% of the booking amount
    Less than 48 hours prior to the scheduled meeting time 100% of the booking amount
  • Note:
    • For cancellation, please contact bookings@dreamfolks.com
    • For the purpose of calculating cancellation charges, the booking amount shall mean the total amount (including taxes) paid/ payable with respect to the service.
    • DreamFolks shall endeavour to process the refund (if applicable), within 15 days from the date of cancellation and receipt of bank account/ credit card details.
  • No refund shall be made in the following events:
    • Wrong information about travel details.
    • NO SHOW.
    • Any amount paid for service add-ons.
    • Delayed/missed/cancelled flights.
    • Late arrival at the airport which results in denied check-in or boarding by the airlines.
    • In case of any misconduct or any unlawful or prohibited activity by the Customer(s).
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
SPA at Airport
  • The access to spa service will be available on a first-come-first-serve basis.
  • Each participating spa outlet may have defined operational hours and may differ from each other. Operational hours are subject to change at the discretion of relevant authorities. Access to/ usage of service(s) may be subject to terms/ conditions/ restrictions imposed by the lounge and/ or governing authorities from time to time, which are required to be followed and adhered to.
  • The service is only available for intended customer/user and is non-transferable. The user name on the voucher/ card will be matched with the name on the boarding pass/ ticket to ensure access is being availed by the entitled cardholder/ voucher holder only.
  • Each user/customer is obligated to declare/ disclose any medical/ health conditions and/ or any allergies s/he may be prone to preventing them from availing the spa service. DreamFolks and/ or the spa outlet shall in no manner whatsoever be responsible for any medical/ health conditions and/ or any other incident that a customer may suffer due to availing the spa services.
  • Spa services are of a fixed pre-defined type (any one of: head/ neck/ shoulder/ upper back/ foot reflexology) and session length (30 minutes). Any services availed in addition/ separate from the pre-defined services shall be on a chargeable basis, payable directly by the customer at the outlet.
  • Spa staff has the right to terminate the session/ visit early or to refuse entry/ service to a customer who is either intoxicated or behaving in a disorderly fashion or is otherwise in violation of the terms and conditions of the service, or any statutory, regulatory terms or governing authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or safety regulations. Any unwarranted/ sexual behaviour, advances, comments and/ or requests made will result in immediate termination of service without any refund and/ or further recourse.
  • Access to the service does not guarantee service by/ from a specific therapist/ staff member and or gender.
  • By booking/availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • By booking/ availing the Service, it is deemed that the service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
SPA at City
  • The spa benefit (“Service”) is facilitated by DreamFolks Services Limited (“DreamFolks”). DreamFolks acts solely as a facilitator of the Service and does not itself operate, own, or manage any spa or wellness centers covered under this program. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
  • To avail the Service, the Customer must select the correct participating spa name from the list available on the DreamFolks web-access portal at the time of initiating the transaction.
  • It shall be the sole responsibility of the Customer to carefully select the correct participating spa before proceeding with payment. DreamFolks shall not be liable for any incorrect selection made by the Customer.
  • The Customer must make payment of the net bill amount (after deduction of the applicable discount) directly through the DreamFolks web-access portal. Payments made directly at spa outlets, or outside of the portal, shall not be eligible for the discount under this Service.
  • The Service is valid only against transactions carried out through the DreamFolks web-access portal. Walk-in requests or direct payments at spa outlets without routing through the portal will not qualify for any discount by DreamFolks.
  • The Service applies only to a single transaction at a time and cannot be clubbed with multiple invoices, split bills, or combined across different spa outlets.
  • The Service cannot be combined, clubbed, or redeemed with any other package, promotion, discount, offer, gift voucher, coupon, or benefit made available by the spa.
  • Each participating spa outlet may have its own defined operational hours, which may vary across outlets. Operational hours are subject to change at the discretion of the outlet or relevant authorities. Customers are required to adhere to all terms, conditions, and restrictions imposed by spa outlets and/or authorities from time to time.
  • Each Customer shall bear sole responsibility to declare and disclose any medical condition(s), health issues, or allergies that may prevent or restrict them from availing spa services. DreamFolks and/or participating spas shall not be liable in any manner for any illness, injury, reaction, or incident suffered or aggravated by the Customer arising from or in connection with availing spa services.
  • Spa staff shall have the right to terminate a session or refuse service/entry to any Customer who is under the influence of alcohol, drugs, or intoxicants; behaving in a disorderly, abusive, or unsafe manner; or in violation of spa outlet policies, regulatory health and safety requirements, or statutory provisions. Any unwarranted conduct, including sexual advances, inappropriate comments, or requests, shall result in immediate termination of service without refund and without further recourse. DreamFolks shall not, under any circumstances, be responsible for any such behaviour by Customers, nor for any refusal of service, denial of entry, or termination of a session by a spa outlet in such cases.
  • DreamFolks does not guarantee services by, or from, any specific spa therapist, staff member, or therapist gender. Allocation of staff shall be at the sole discretion of the spa outlet.
  • DreamFolks shall not, under any circumstances, be responsible for (i) the quality, hygiene, adequacy, or safety of treatments/services provided by participating spas; (ii) the conduct or omissions of spa staff; or (iii) any loss, damage, injury, illness (including allergic reactions), or other consequences suffered by the Customer or third parties while availing spa services.
  • The Service is strictly personal, non-refundable, non-transferable and non-exchangeable, either in whole or in part, against cash, credits, goods, or any other substitute.
  • DreamFolks expressly disclaims all warranties, whether express, implied, or statutory, in relation to the Service. To the maximum extent permissible under law, DreamFolks shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, costs, or expenses incurred by the Customer in connection with the Service.
  • DreamFolks reserves the absolute rights to add, remove, or amend the list of participating spas, or to suspend, modify, or withdraw the Service in whole or in part, at its sole discretion, without prior notice.
  • By availing the Service and making payment through the DreamFolks web-access portal, the Customer shall be deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions, without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
  • Any issues or disputes concerning services at spas, including pricing disputes, treatment quality, staff behaviour, or service deficiencies, shall be resolved directly between the Customer and the spa outlet. DreamFolks shall have no involvement in, or liability for, such matters.
  • For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
  • For any queries or support, Customers may contact DreamFolks’ 24x7 support team:
Cafe at Mall
  • All service offerings are strictly subject to availability at the respective outlet and may vary. No assurance or guarantee is provided regarding the continuous availability of any specific service or product.
  • It is expressly clarified that, under this service, any complimentary coffee provided is limited to products designated. The staff of the participating outlet will inform the customer of any alternative options available from the approved menu or service list. The customer may select from these available alternatives or choose to forego the service in its entirety.
  • In the event the Customer foregoes the Service or the QR code remains unused, the code shall automatically expire after forty-eight (48) hours. Any amount paid in such case shall be refunded within 7 working days .
  • Under this service, the unlimited entitlement shall be limited to one (1) coffee redemption per eligible customer per calendar day.
  • In the event a customer avails any product(s) and/or service(s) beyond the standard offering, the customer shall be solely responsible for making prior inquiries regarding such product(s)/service(s) and for directly paying all applicable charges to the outlet. DreamFolks shall neither be liable nor responsible for the availability, quality, or pricing of such additional product(s)/service(s).
  • The service is non-exchangeable, non-transferable either in whole or in part, for cash, credit, or any other substitute.
  • It shall be the sole responsibility of the customer to: (a) verify and confirm the ingredients, and allergens prior to consumption; (b) clearly inform the outlet of any dietary restrictions or allergies; and (c) verify that the order received corresponds to the order placed. DreamFolks assumes no liability for any consequences arising from failure to comply with the above.
  • DreamFolks shall not be held liable in any manner whatsoever for any acts, errors, omissions, or deficiencies on the part of the outlet, including but not limited to: issues relating to hygiene, service delays, substandard quality, incorrect or incomplete orders, or any other customer experience arising at the outlet.
  • DreamFolks expressly disclaims all warranties, representations, or undertakings, whether express or implied, relating to the service. Under no circumstances shall DreamFolks be held liable for any claims, costs, damages (direct, indirect, special, incidental, consequential, or punitive), illnesses, injuries (including personal injury), or death, incurred or suffered by the Customer, any accompanying persons, or third parties, arising in connection with or resulting from the use of the service.
  • DreamFolks reserves the right, at its sole discretion and without a prior notice, to add, remove, or amend the list of participating outlets, or to alter, withdraw, or replace any service options offered under this program.
  • Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
  • By booking and/or availing the service, the Customer shall be deemed to have read, understood, and unconditionally accepted these Terms and Conditions in their entirety, without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
  • DreamFolks reserves the unconditional right to modify, vary, or amend these Terms and Conditions at its sole discretion, without prior notice.
  • Any transaction(s) undertaken directly between the Customer and the outlet operator, service provider, or third party shall be at the sole risk and responsibility of the Customer. DreamFolks shall have no involvement in, or liability whatsoever for, matters including but not limited to: pricing, payments, service delivery, disputes, or deficiencies relating to such transaction(s).
  • For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
  • For any queries or support requests, Customers may contact DreamFolks’ dedicated support team, available 24x7, through the following channels:
    • Toll-free helpline (within India): 1800-1234-109
    • Email: helpdesk@dreamfolks.com
Cafe at Mall - BOGO Offer
  • Customers shall be entitled to avail services only from the predefined categories available at participating outlets under this program.
  • All service offerings are strictly subject to availability at the respective outlet and may vary. No assurance or guarantee is provided regarding the continuous availability of any specific variant of beverage.
  • It is expressly clarified that the complimentary coffee would be identical to the one purchased by the customer.
  • In the event the Customer foregoes the Service or the QR code remains unused, the code shall automatically expire after QR code validity. Any amount paid to generate the code (excluding any non-refundable authentication charge) shall be refunded to the Customer's source account within 7 business days.
  • DreamFolks shall not be liable for refund processing delays due to banking issues, and no interest shall be payable on refunds.
  • In the event a customer avails any product(s) and/or service(s) beyond the standard offering, the customer shall be solely responsible for making prior inquiries regarding such product(s)/service(s) and for directly paying all applicable charges to the outlet. DreamFolks shall neither be liable nor responsible for the availability, quality, or pricing of such additional product(s)/service(s).
  • The service is non-exchangeable, either in whole or in part, for cash, credit, or any other substitute.
  • It shall be the sole responsibility of the customer to: (a) verify and confirm the ingredients and allergens prior to consumption; (b) clearly inform the outlet of any dietary restrictions or allergies; and (c) verify that the order received corresponds to the order placed. DreamFolks assumes no liability for any consequences arising from failure to comply with the above.
  • DreamFolks shall not be held liable in any manner whatsoever for any acts, errors, omissions, or deficiencies on the part of the outlet, including but not limited to issues relating to hygiene, service delays, substandard quality, incorrect or incomplete orders, or any other customer experience arising at the outlet.
  • DreamFolks expressly disclaims all warranties, representations, or undertakings, whether express or implied, relating to the service. Under no circumstances shall DreamFolks be held liable for any claims, costs, damages (direct, indirect, special, incidental, consequential, or punitive), illnesses, injuries (including personal injury), or death, incurred or suffered by the Customer, any accompanying persons, or third parties, arising in connection with or resulting from the use of the service.
  • DreamFolks reserves the right, at its discretion with prior notice to the partners, to add, remove, or amend the list of participating outlets, or to alter, withdraw, or replace any service options offered under this program.
  • By booking and/or availing the service, the customer shall be deemed to have read, understood, and unconditionally accepted these Terms and Conditions in their entirety, without limitation or qualification.
  • DreamFolks reserves the unconditional right to modify, vary, or amend these Terms and Conditions at its discretion with prior information to the partner, subject only to compliance with applicable standard notification timelines, if any.
  • Any transaction(s) undertaken directly between the Customer and the outlet operator, service provider, or third party shall be at the sole risk and responsibility of the Customer. DreamFolks shall have no involvement in, or liability whatsoever for, matters including but not limited to pricing, payments, service delivery, disputes, or deficiencies relating to such transaction(s).
  • For any queries or support requests, Customers may contact DreamFolks’ dedicated support team, available 24x7, through the following channels:
    • Toll-free helpline (within India): 1800-1234-109
    • Email: helpdesk@dreamfolks.com
Flight Delay
  • Flight delay service offered by DreamFolks offers access to the premium airport lounges across International Airports.
  • The Global Lounge Access benefit is offered as compensation in case of a flight.
  • Flight registration must be completed at least 24 hours prior to the scheduled flight departure time; requests made within 24 hours of departure will not be eligible.
  • Voucher eligibility is subject to a verified flight delay of at least two (2) hours from the originally scheduled departure time. Any delay less than two hours shall not be considered for benefit issuance.
  • A non-refundable authorization charge of INR 2 will be applied each time a customer attempts to book this service for card validation. Proceeding with the booking indicates the customer’s agreement to this charge.
  • By using or attempting to use this benefit, the customer agrees to the Terms & Conditions associated with the service.
  • The lounge access benefit has no cash value. It is non-transferable, non-refundable, and cannot be exchanged for cash, miles, points, or any other services.
  • Lounge access is provided on a best-effort basis and is subject to lounge availability, operating hours, local regulations, and entry policies.
  • A customer will be eligible for lounge access if the eligible flight is delayed by 2 hours or more beyond the scheduled departure time, the delay is officially recorded by the airline and/or airport systems, the customer holds a valid confirmed ticket for the eligible flight, the flight is an international flight, and the customer’s eligibility and status are successfully validated at the time of delay.
  • Access to the registration may be subject to a nominal authentication charge, which will be borne by the customer.
  • The customer must also comply with these Terms & Conditions and any additional program rules communicated earlier.
  • If flight is delayed by 2 hours or more, the lounge access Code will be available on the web app and notification will be sent on mobile/email.
  • Depending on the type of outlet (lounge or restaurant), the benefits would be as displayed on the code.
  • The Code is valid for a single entry only and can be used only on the date and at the airport mentioned on it.
  • Code will be considered utilized once the code is scanned at the reception of the lounge.
  • Lounge access is governed by the rules and policies of the respective lounge operator. These may include dress code requirements, a maximum stay duration (usually between 2 to 3 hours), food and beverage inclusions, guest or child policies, and applicable health, safety, and security regulations.
  • Entry may be refused, or access may be ended early, if the lounge is over capacity, temporarily unavailable, or if the customer does not comply with lounge or airport policies, even when a valid Code is presented.
  • Some services inside the lounge, such as premium food items, alcoholic beverages, spa services, private rooms, or extended stays beyond the permitted duration, may attract additional charges.
  • Any such charges must be paid directly by the customer to the lounge operator. Availability of food and beverages is subject to local laws and the discretion of individual lounges.
  • Lounge access will not be available if the customer has already boarded the aircraft, if the airport does not have a participating lounge or equivalent facility, or if the lounge is closed, full, or operationally unavailable at the time of visit.
  • The benefit does not include transportation to or from the lounge, hotel accommodation, meals outside the lounge, or compensation for missed connections or onward flight delays.
  • The name on the Code, voucher, or card must match the name on the boarding pass or ticket to ensure that the benefit is used only by the eligible customer.
  • DreamFolks reserves the right to modify, suspend, or withdraw this benefit at any time without prior notice, or to replace it with an alternative benefit of comparable value if required.
  • No refund, compensation, or alternative benefit will be provided if lounge access cannot be availed due to reasons beyond control.
  • DreamFolks acts only as a facilitator and does not own or operate the lounges. DreamFolks is not responsible for denial of entry by a lounge, the quality of lounge services, or any loss, damage, injury, or inconvenience experienced within the lounge premises.
  • The customer agrees that the necessary personal data may be shared with DreamFolks and its partners solely for the purpose of providing lounge access.
  • For any queries or support requests, Customers may contact DreamFolks’ dedicated support team, available 24x7, through the following channels:
    • Toll-free helpline (within India): 1800-1234-109
    • Email: helpdesk@dreamfolks.com
Private Members - only Clubs
  • Reservations of any service at any recreational facility can be done through web-access portal only.
  • Reservation of the recreational facility is exclusively available for the users with entitled benefits.
  • Access to the one specified recreational facility is limited to once per month.
  • The Primary Member may be accompanied by Spouse, two children (less than18 Years) and one guest during their visit to the club subject to prior booking as per booking conditions. Guest access and related privileges are subject to individual club policies and may vary from club to club.
  • Any no-show against a confirmed booking shall render the Member ineligible to avail or honor any subsequent bookings for the remainder of the same calendar month, excluding bookings that were already confirmed prior to the occurrence of the no-show.
  • Some clubs may levy a nominal entry or access fee, which is separate from the membership fee. Such charges, if applicable, shall be payable directly at the club and are not included in the membership cost.
  • The membership will be Non-Transferrable, Non-Refundable & Non-Cancellable.
  • Access to certain recreational facilities require the mandatory use of a physical membership card linked to your subscription. You will be prompted on Webaccess during the booking process, where you can submit your card delivery request. Please note, card delivery typically takes 2 to 3 weeks, depending on your city and location.
  • All reservations must be made as per the reservation conditions on the DreamFolks portal. Direct walk-in would not be honoured by the recreational facilities under this program.
  • Access to any club amenity is strictly subject to availability for the requested date and time. Submission of a booking request does not guarantee reservation of the amenity. DreamFolks team confirms the booking only upon explicit confirmation by the recreational facilities.
  • The recreational facility reserves the right to decline any booking request based on operational considerations, maintenance requirements, capacity limits, or any other relevant factors.
  • Reservations are subject to availability and will be confirmed by DreamFolks team on the Webaccess portal and/or email and/or through WhatsApp.
  • It is important for the subscribers to provide accurate details while making a reservation to avoid any last-minute confusion at recreational facilities.
  • Subscribers are required to present the welcome letter along with a government ID at the recreational facilities for getting the access.
  • DreamFolks shall not be liable for any acts and/ or omissions on part of the recreational facilities, including without limitation matters relating to cleanliness, deficiency in service, quality of food, foreign objects in food, wrong order being served, time taken to serve and/ or any other experience of the subscriber at the recreational facilities.
  • DreamFolks offers a fixed pre-defined service at the recreational facilities.
  • No additional service other than the one booked would be offered at the recreational facilities.
  • For any transaction(s) done directly between the subscriber(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
  • Reservation Conditions:
    Reservation Timeline Requirement by Service Receiver/ Subscriber Acknowledgement of Reservation by DreamFolks Reservation confirmation by DreamFolks Details of the welcome letter by DreamFolks Maximum advance days
    Minimum 48 hours in advance Immediate 24 hours prior to the Service date and time 24 hours prior to the Service date and time 7 days
  • Any changes or rescheduling of an existing reservation will be treated as a new reservation, and the standard reservation turnaround time (TAT) would apply.
  • The recreational facility reserves the right to cancel or reschedule reservations due to any unforeseen circumstances (e.g., maintenance, staff unavailability, etc.).
  • Any damages caused by the subscriber to recreational facilities’ property or any other guest/s or their property must be compensated by the responsible party and to be dealt directly between the parties. DreamFolks is not responsible for providing any compensation whatsoever in this case.
  • Recreational facilities has the right to terminate or refuse entry/ service to a subscriber who is either highly intoxicated or behaving in a disorderly fashion or is otherwise in violation of the terms and conditions of the recreational facilities, or any statutory, regulatory terms or governing authorities’ policy, including but not limited to health and/ or safety policies, and/ or fire and/ or weapon and/or safety regulations. Any unwarranted behaviour with staff or other guests, advances, comments and/ or requests made will result in immediate termination of service/subscription without any refund and/ or further recourse.
  • Subscribers are responsible for their guests’ behaviour and must ensure compliance with recreational facilities’/DreamFolks policies.
  • DreamFolks & the participating recreational facilities reserves the right to modify or relocate reservations if required. Consent for the same will be taken in advance from the primary subscribers in case of any significant changes.
  • DreamFolks explicitly disclaims any warranty in relation to the service, and shall in no manner whatsoever, be responsible for any claims relating to and/ or arising out of subscriber’s use of service, including without limitation, any claims relating to sickness, injury (including personal injury), death and/ or any sort of costs, damages, losses etc. suffered directly and/ or indirectly by the subscriber, related persons and or any third party.
  • In the event a subscriber has any claim regarding the service including without limitation in relation to the proficiency, quality and/ or merchantability etc., any and all such claims by the subscriber are required to be made directly to the respective recreational facility, and the subscriber agrees that neither DreamFolks nor any other third-party (except the respective recreational facility) shall be responsible/ liable in respect of any such claims/ complaints.
  • DreamFolks reserves the right to update the list of outlets where the service will be available or options (as the case may be), from the existing inventory without prior notification.
  • By reserving / availing the service, it is deemed that the service receiver and/ or subscriber has, before availing the service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the service.
  • DreamFolks reserves right to modify any of the terms and conditions with a prior intimation as per standard timelines.
  • All recreational facilities are governed by specific policies such as:
    • A restricted time duration.
    • Enforcement of a dress code, or a restriction on the attire.
    • Other recreational facilities-specific rules, such as guest, child, pet, etc.
    • Subscribers are requested to make prior enquiries with the recreational facility to avoid any inconvenience/cancellation.
  • Any cancellation request must be submitted by customer via email to helpdesk@dreamfolks.com at least twelve (12) hours prior to the scheduled date and time of the service. Cancellation requests received less than twelve hours in advance shall not be accepted, with no option of refund or rescheduling of the service. By making a booking, the customer acknowledges and agrees to abide by this cancellation policy.
  • A single card or membership issued may be linked to only one unique mobile number or email ID in the DreamFolks WebAccess account. Duplicate associations of a card or membership with multiple numbers or email IDs are strictly prohibited to maintain account security, and accurate user identification.
    • Support: For any queries or support, subscribers may reach to DreamFolks’ support team (available 24x7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Beauty & Grooming
  • The access to personal grooming service will be available as per outlet’s occupancy.
  • Each participating outlet may have defined operational hours and may differ across various outlets.
  • Each customer is obligated to declare/ disclose any medical/ health conditions and/ or any allergies s/he may be prone to preventing them from availing any service (or part thereof). DreamFolks and/ or the outlet shall in no manner whatsoever be responsible for any medical/ health conditions and/ or any other incident that a customer may suffer due to availing the services.
  • Customers shall have to create a voucher/ QR code via service provider’s portal to avail the complimentary access.
  • Once the voucher/ QR code is created, the service is to be used/ consumed within the validity period of the voucher/ QR code. In the event the voucher/ QR code is not used and expires, the same shall not be revalidated/ made available for re-use.
  • Pre-booking of any service is not allowed via service provider’s web-access portal. However, should customer require/ deem fit, s/he can directly coordinate with the outlet to reserve an advance slot – which shall be solely at the respective outlet’s discretion; DreamFolks shall not be responsible for the same in any manner.
  • Service(s) once redeemed will be considered as utilized and cannot under any circumstance/ in any manner can be cancelled/ refunded/ retained/ reinstated.
  • It is customer’s responsibility to ensure that the service gets redeemed by the outlet staff before the service only and not during the waiting period.
  • DreamFolks reserves the right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
SIM
  • Booking requests for any SIM services must be raised on DreamFolks’ provided portal, a minimum of two (02) clear days prior to the date of requirement/ travel date on the DreamFolks provided portal.
  • Service fulfilment is subject to the availability.
  • SIM to be issued only post successful completion of KYC as mandated by the ultimate service provider.
  • All service parameters, including without limitation, network coverage, speed, service quality etc., are determined by the telecom operator and may vary depending on location, network conditions, and other factors.
  • Any network/ SIM-related issues are to be reported to and resolved by directly the ultimate SIM service provider only.
  • By availing/ using the SIM, it is deemed accepted that the customers shall unconditionally agree with the terms of use of the service/ SIM, as prescribed by the respective telecom operator, and shall not use the services as and where prohibited. Non-exhaustive examples of prohibited usage are: usage for unlawful, abusive, or fraudulent purposes, including actions that interfere with the service provider’s ability to provide service, abuse bonus and/ or promotional programs, avoid payment obligations, compromise network security or capacity, excessively contribute to network congestion, adversely affect network service levels, illegitimate data flows, degrade network performance, and/ or harm the network or other customers, etc.
  • DreamFolks or the telecom operator makes no warranties and expressly disclaims all warranties regarding the accuracy, completeness, reliability, or continuous supply of content or information from third-party sites or resources accessed through the service.
  • DreamFolks is not responsible for any illegal, unauthorized, fraudulent activities etc. carried out by the customer using the SIM.
  • DreamFolks is not responsible for any harm caused by any content accessed using the service or otherwise. customers are solely responsible for safeguarding the device/ equipment etc. with suitable anti-virus software.
  • The services may be suspended and/ or terminated without any liability to DreamFolks, and without any notice to the customer, in the following events:
    • Failure of user/customer’s KYC;
    • Usage of the service in violation of the terms of use of service, as prescribed by the telecom operator, and as per the provisions of applicable/governing laws;
    • As per the orders/ instructions/ guidelines of Government/ statutory/ law enforcement authority
  • DreamFolks reserves the right to modify any of the terms and conditions without any prior intimation.
  • Cancellation Policy:
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Visa At Your Doorstep (VAYD)
  • This service can only be booked post-visa appointment generation.
  • Timelines related to advance booking for the Service:
    Advance Booking Timeline Requirement Acknowledgement Booking confirmation by DreamFolks Sharing of Executive’s details
    7 clear days Within 48 hours of receiving the booking 72 hours prior to the scheduled Service date/ time. 24 hours prior to the scheduled Service date/ time
  • This Service is subject to availability and final confirmation by the service provider. Please note that booking the Service on DreamFolks’ provided portal does not confirm the booking.
  • The grant or refusal of the visa is at the sole discretion of the embassy/ consulate and availing of this Service and/ or any other value-added services will not affect the processing time and/ or decision with respect to the visa application.
  • DreamFolks is neither involved in the process nor is liable and/ or responsible in any manner whatsoever with respect to the grant or rejection of the visa application of any customer by the embassy/ consulate.
  • The VAYD service does not cover the cost of travel of the final service provider’s employee(s)/ representatives who visit the customer’s location for fulfilment of the Service. The customer is responsible for making the required travel booking and expenses.
  • All additional expenses, other than the cost of VAYD service, including without limitation, travel of final service provider’s employee(s)/ representatives, etc. shall be charged directly by, and as per the rates of the final service provider & be borne by the customer directly. Any such charges paid by the customer are non-refundable.
  • This Service does not include the visa application fee.
  • The Service is currently offered for selected countries, as per the below list, and is subject to change.
    Sr. No. Country Sr. No. Country Sr. No. Country Sr. No. Country
    1 Austria 2 Belgium 3 Bulgaria 4 Croatia
    5 Cyprus 6 Czech Republic 7 Denmark 8 Estonia
    9 Finland 10 France 11 Germany 12 Hungary
    13 Iceland 14 Italy 15 Latia 16 Lithuania
    17 Luxembourg 18 Malta 19 Netherlands 20 Norway
    21 Poland 22 Portugal 23 Slovakia 24 Slovenia
    25 Sweden 26 Switzerland 27 United Kingdom
  • Cancellation Charges:
    Cancellation Timeline Cancellation Charge
    Up to 72 hours prior to the scheduled meeting time 10% of the booking amount
    48 hours to 72 hours prior to scheduled meeting time 50% of the booking amount
    Less than 48 hours prior to the scheduled meeting time 100% of the booking amount
  • By booking/availing the Service, it is deemed that the service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves the right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Floral gifting
  • Customers are required to book their orders on DreamFolks’ provided portal. All preferences need to be carefully mentioned while creating the booking/ availing the Service.
  • All orders are to be placed two (02) clear days in advance of when the service is required to be completed.
  • Order delivery window is between 9 AM – 9 PM. This timing is subject to change due to availability/ special occasions.
  • Any order placed is subject to acceptance at the discretion of the vendor, basis availability of items. Vendor may reject the booking in case of non-availability of items.
  • In case of delivery is not possible on public holidays and/ or any other restriction, orders will be delivered on the next day.
  • To avoid any issues with the delivery, customers are required to ensure including all details correctly and completely, such as: address, including accurate postcode of the intended delivery address, landmark and contact number, together with alternate contact number and e-mail address
  • "Preferred Delivery Time" is obtained from the customer for convenience, and best efforts will be made to deliver the order during the said time, however the same is not guaranteed, and DreamFolks cannot be held responsible for delivery outside such preferred time.
  • If the intended recipient is not found at the address provided, the order may be delivered to a neighbour, front desk or security, as per your instructions. In all such events, the order will be considered as delivered, and DreamFolks will not be responsible for any damage or loss of items.
  • If the recipient's number is incorrect/ not responding/ is unavailable, the delivery may not be possible and such orders would be considered as “NO SHOW”. In such cases, no refund shall be made.
  • If for any reason, the delivery is "refused by recipient", the order will be considered as delivery attempted, and no refund shall be made.
  • Cancellation policy:
    • For complimentary bookings: Request once created cannot be cancelled.
    • For paid bookings, following cancellation policy would be applicable:
      • Upto 72 hours from the scheduled delivery: 25% of the booking amount
      • Less than 72 hours - 100% of the booking amount
  • For any cancellation/ or modification in the existing booking, kindly contact us via email at bookings@dreamfolks.com, or call at 18001234109, at least 24 hours prior of the service date and time.
  • By booking/availing the Service, it is deemed that the service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Golf - Games & Lessons India
  • Golf service offered is not a Golf club membership.
  • Bookings Conditions:
    Golf Games:
    Type Period Conditions TAT
    (1st Response)    		 TAT
    (Confirmation from service Time)
    Maximum advance booking days Weekdays 14 Clear days <= 24 Hours >= 48 Hours
    Weekends 14 Clear days <= 24 Hours >= 48 Hours
    Minimum advance booking days Weekdays 4 Clear days <= 24 Hours >= 48 Hours
    Weekends 4 Clear days <= 24 Hours >= 48 Hours
    Minimum Players Weekdays 1 player <= 24 Hours >= 48 Hours
    Weekends 3 players <= 24 Hours >= 48 Hours
    Golf Lesson:
    Type Period Conditions TAT
    (1st Response)    		 TAT
    (Confirmation from service Time)
    Maximum advance days Weekdays 14 Clear days <= 24 Hours >= 48 Hours
    Weekends 14 Clear days <= 24 Hours >= 48 Hours
    Minimum advance booking days Weekdays 4 Clear days <= 24 Hours >= 48 Hours
    Weekends 4 Clear days <= 24 Hours >= 48 Hours
    Minimum Players Weekdays 1 Player <= 24 Hours >= 48 Hours
    Weekends 1 Player <= 24 Hours >= 48 Hours
  • Service inclusions:
    Service Type Particular Location - India
    Golf Games Green Fee Complimentary
    Caddie Excluded - Customer to pay at golf course
    Cart Excluded - Customer to pay at golf course
    Golf Lessons Range Fee Complimentary
    Equipment Rental Complimentary
    Golf Ball Usage Complimentary
  • Acceptance of requests for bookings Golf lessons/ games are subject to availability and acceptance at the discretion of Golf clubs/ academies/ instructors.
  • Any person availing Golf-related service hereunder will not be granted access unless the booking is routed and processed via DreamFolks. Golf Clubs/ Academies/ Instructors shall not entertain any direct correspondence/ enquiries and/ or attempts for bookings directly from the customers.
  • DreamFolks reserves the right to change the golf clubs/ learning facilities at which the benefits are being offered without notice.
  • Golf service is valid for access to Golf course only. customers and/ or accompanying persons (if any are permitted) shall not have access to any other facilities at the Golf facility.
  • All customers and/ accompanying persons must follow all local/ in-house/ establishment’s usage rules, including limits of access to use the facilities.
  • Golf service provided hereunder cannot be used in conjunction with any other Golf programme.
  • DreamFolks does not underwrite and/ or warrant the services performed by the Golf courses/ academies/ instructors and shall not be liable in any manner whatsoever for any deficiency, delay and/ or imperfection in such services, or for any loss or damage or any personal or bodily injury suffered by a customer, directly or indirectly, by use or non-use of the services provided.
  • All payments and any other charges requiring pre-payment must be made at the time of the booking.
  • All customers are required to pay for range balls, caddie fees, insurance, and/ or hire of equipment etc. directly at the Golf facility, wherever applicable.
  • The benefits offered to the customer are exclusive and are non-transferable under any circumstances.
  • The Golf facility has the right to deny access/ additionally charge the person if s/he is found to be attempting to be using the booking on behalf of the primary customer.
  • All customers must present photo identification as a matter of mandatory requirement for verification at the Golf facility.
  • It shall solely be the responsibility of the customer to fulfil the minimum flight conditions in respect of each booking request, and DreamFolks shall not be responsible in any manner whatsoever to assist any customer to achieve the minimum flight condition numbers.
  • A customer shall be permitted to make a booking a maximum of 14 days in advance and can hold only one booking at a time.
  • Should the service be suspended and/ or cancelled after commencing the round due to rain, inclement weather, and/ or for any other reason, there will be no refund of any pre-paid charges or reversal of entitlement.
  • For service booked to be availed on a Saturday/ Sunday/ Restricted Holiday/ Public Holiday, weekend rates shall be applicable.
  • Customers may be allowed to play on the same flight with a Club Member/ other guest, subject to fulfilment of the minimum flight conditions, and the Club Member/ other guest having already made the booking prior to the customer’s request. In such cases, the customer must provide the details of the Club Member who the customer will be joining for the Golf game, including the exact details of the Golf booking held by such Club Member/ other guest. The information provided will be first verified from the specified golf club, and the booking request will be processed only after the details provided by the customer have been confirmed by the relevant Golf facility.
  • Tournament dates at Golf facilities are black-out dates.
  • The Golf service is valid for access only to individuals and is not valid for any group bookings, unless otherwise specified.
  • DreamFolks and participating establishment(s) reserve their absolute rights to alter/ withdraw any of the terms and conditions of the service, or complete offer at any time without notice.
  • In the event, the customer does not turn-up at the Golf facility on the day/ designated time of service, the booking will be considered as “NO SHOW”. No refund shall be made in respect of such cases
  • Handicap score/ card is mandatory for making bookings for Golf game.
  • Golf club member is mandatory for making bookings on weekends and holidays at specific golf clubs.
  • Most Golf facilities have universally acceptable Golfing dress codes. In general, a collared shirt and trousers is fine. Golf courses/ facilities do not allow denim trousers. Golf Shorts of appropriate knee length are allowed. At some Golf courses/ facilities it is required to keep your shirt tucked in. Please ensure you wear a proper set of Golf shoes with soft spikes for all Golfing sessions.
  • Cancellation and/ or Change Conditions – India
    Condition Timeline Charge
    Cancellation Upto 48 hours prior to tee-off time No charge
    Less than 48 hours to tee-off time 100% of the Service’s charge
    Changes 48 hours prior to tee-off time No Changes
    More than 48 hours to tee-off time Unlimited
  • Delivery of service is subject to force majeure conditions. In the event of occurrence of any force majeure condition which limits the service provider’s ability to deliver the service, service delivery may not be completed without any liability of either the service provider and/ or of DreamFolks.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Golf - Games & Lessons Rest of the World
  • Golf service offered is not a Golf club membership.
  • Bookings Conditions:
    Golf Games:
    Type Period Conditions TAT
    (1st Response)    		 TAT
    (Confirmation from service Time)
    Maximum advance booking days Weekdays 14 Clear days <= 24 Hours >= 48 Hours
    Weekends 14 Clear days <= 24 Hours >= 48 Hours
    Minimum advance booking days Weekdays 4 Clear days <= 24 Hours >= 48 Hours
    Weekends 4 Clear days <= 24 Hours >= 48 Hours
    Minimum Players Weekdays 1 Clear days <= 24 Hours >= 48 Hours
    Weekends 3 Clear days <= 24 Hours >= 48 Hours
    Golf Lesson:
    Type Period Conditions TAT
    (1st Response)    		 TAT
    (Confirmation from service Time)
    Maximum advance days Weekdays 14 Clear days <= 24 Hours >= 48 Hours
    Weekends 14 Clear days <= 24 Hours >= 48 Hours
    Minimum advance booking days Weekdays 4 Clear days <= 24 Hours >= 48 Hours
    Weekends 4 Clear days <= 24 Hours >= 48 Hours
    Minimum Players Weekdays 1 Clear days <= 24 Hours >= 48 Hours
    Weekends 3 Clear days <= 24 Hours >= 48 Hours
  • Service Inclusion:
    Type Offer Rest of the World
    Golf Games Green Fee Complimentary
    Caddie Excluded. Paid by customer at golf course
    Cart Excluded. Paid by customer at golf course
  • Acceptance of requests for bookings Golf games are subject to availability and acceptance at the discretion of Golf clubs / academies / instructors.
  • Any person availing Golf-related service hereunder will not be granted access unless the booking is routed and processed via DreamFolks. Golf Clubs/ Academies/ Instructors shall not entertain any direct correspondence/ enquiries and/ or attempts for bookings directly from the customers.
  • DreamFolks reserves the right to change the golf clubs at which the benefits are being offered without notice.
  • Golf service is valid for access to Golf course only. customers and/ or accompanying persons (if any are permitted) shall not have access to any other facilities at the Golf facility.
  • All customers and / accompanying persons must follow all local/ in-house/ establishment’s usage rules, including limits of access to use the facilities, as applicable to players, customer should make prior enquiries at the golf club before the service date.
  • Golf service provided hereunder cannot be used in conjunction with any other Golf programme.
  • DreamFolks does not underwrite and/ or warrant the services performed by the Golf courses/ academies/ instructors and shall not be liable in any manner whatsoever for any deficiency, delay and/ or imperfection in such services, or for any loss or damage or any personal or bodily injury suffered by a customer, directly or indirectly, by use or non-use of the services provided.
  • All payments and any other charges requiring pre-payment must be made at the time of the booking.
  • All customers are required to pay for range balls, caddie fees, insurance, and/ or hire of equipment etc. directly at the Golf facility, wherever applicable.
  • The benefits offered to the customer are exclusive and are non-transferable under any circumstances.
  • The Golf facility has the right to deny access/ additionally charge the person if s/he is found to be attempting to be using the booking on behalf of the primary customer.
  • All customers must present photo identification as a matter of mandatory requirement for verification at the Golf facility.
  • It shall solely be the responsibility of the customer to fulfil the minimum flight conditions in respect of each booking request, and DreamFolks shall not be responsible in any manner whatsoever to assist any Customer to achieve the minimum flight condition numbers.
  • Should the service be suspended and/ or cancelled after commencing the round due to rain, inclement weather, and/ or for any other reason, there will be no refund of any pre-paid charges or reversal of entitlement.
  • For service booked to be availed on a Saturday/ Sunday/ Restricted Holiday/ Public Holiday, weekend rates shall be applicable.
  • Customers may be allowed to play on the same flight with a Club Member/ other Green Fee-paying guest, subject to fulfilment of the minimum flight conditions, and the Club Member/ other Green Fee-paying guest having already made the booking prior to the customer’s request. In such cases, the customer must provide the details of the Club Member who the customer will be joining for the Golf game, including the exact details of the Golf booking held by such Club Member/ other Green Fee-paying guest. The information provided will be first verified from the specified golf club, and the booking request will be processed only after the details provided by the customer have been confirmed by the relevant Golf facility.
  • Tournament dates at Golf facilities are black-out dates.
  • The Golf service is valid for access only to individuals and is not valid for any group bookings, unless otherwise specified.
  • DreamFolks and participating establishment(s) reserve their absolute rights to alter/ withdraw any of the terms and conditions of the service, or complete offer at any time without notice.
  • In the event, the customer does not turn-up at the Golf facility on the day/ designated time of service, the booking will be considered as “NO SHOW”. No refund shall be made in respect of such cases
  • Handicap score/ card is mandatory for making bookings for Golf game.
  • Golf club member is mandatory for making bookings on weekends and holidays at specific golf clubs. This may vary from club to club
  • Most Golf facilities have universally acceptable Golfing dress codes. In general, a collared shirt and trousers is fine. Golf courses/ facilities do not allow denim trousers. Golf Shorts of appropriate knee length are allowed. At some Golf courses/ facilities it is required to keep your shirt tucked in. Please ensure you wear a proper set of Golf shoes with soft spikes for all Golfing sessions.
  • Cancellation Conditions
    Condition Period Charge
    Cancellation 96 Hrs Prior to Tee time No charge
    < 96 Hrs to Tee time 100%
    Changes 96 Hrs Prior to Tee time No charge
    > 96 Hrs to Tee time Unlimited
  • Delivery of service is subject to force majeure conditions. In the event of occurrence of any force majeure condition which limits the service provider’s ability to deliver the service, service delivery may not be completed without any liability of either the service provider and/ or of DreamFolks.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Healthcare
  • Customers are required to book their orders on DreamFolks’ provided portal.
  • All orders are to be placed two (02) clear days in advance of when the service is required to be completed.
  • The service provider will call the customer within 2 hours upon receipt of booking.
  • All pre-requisites/ precautions/ preparation steps required before sample collection will be informed to customer by the service provider via call/ e-mail and are required to be followed by the customer.
  • After sample collection, the report will be shared with the customer by the service provider within 24-72 hours (depending upon the tests) via e-mail/ WhatsApp.
  • Any booking request placed is subject to acceptance at the discretion of the service provider, basis availability. In case of non-availability, service provider may reject the booking.
  • DreamFolks is not liable and/ or responsible in any manner whatsoever with respect to the provision of pathology services and/ or reports shared with the customer by the service provider.
  • Sample collection window is between 6 AM – 12 PM every day. This timing is subject to change due to availability/ special occasions.
  • For the provision of facilitation of service, DreamFolks may collect some of customer’s information, including requisite personal data or information. This may include records of any communications exchanged between customer and service provider.
  • If the customer is either not available for sample collection on the designated date, time and/ or place, or the customer’s contact number/ address is incorrect/ not responding/ is unavailable, the booking will be treated as a “NO SHOW”, and no refunds shall be made, or 100% charges would be applicable (as the case may be).
  • Booking once created cannot be re-scheduled.
  • Cancellation Policy
    • Upto 72 hours prior from the scheduled service time - 10% of the Booking Amount
    • 48 hours to 72 hours prior to scheduled meeting time - 25% of the Booking Amount
    • 24 hours to 48 hours prior to the scheduled meeting time - 50% of the Booking Amount
    • Less than 24 hours prior to scheduled service time - 100% of the Booking Amount
  • By booking/ availing the Service, it is deemed that the service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • Delivery of service is subject to force majeure conditions. In the event of occurrence of any force majeure condition which limits the service provider’s ability to deliver the service, service delivery may not be completed without any liability of either the service provider and/ or of DreamFolks.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Highway F&B
  • This service has pre-defined categories – such as breakfast/ lunch/ dinner/ fixed meal etc. and vary across different outlets. customers may select the preferred available option before proceeding with the transaction.
  • All service offerings are subject to availability.
  • In the event customer avails any additional product/ services (which are not included within the standard offering) the customer is responsible to make prior inquiries before availing any such product/ services, and shall be responsible for directly paying the charges, if any, to the outlet.
  • The service is only available for intended customer and is non-transferable.
  • Once the customer has selected the preferred option and transaction has been processed, the option shall not be changed, and the transaction shall not be reversed.
  • The Highway F&B service entitlement is restricted to one (1) meal or beverage per eligible redemption. Any requests for refills, additional servings, or repeat orders are not covered under this benefit
  • The service is non-transferable, not refundable and cannot be exchanged, wholly or partly for cash and/ or anything else.
  • Customers are solely responsible to enquire about the food items, ingredients etc., and to inform the outlet of any allergies that they may have and ensure that they have received the correct order.
  • DreamFolks shall not be liable for any acts and/ or omissions on part of the outlet, including without limitation matters relating to cleanliness, deficiency in service, quality of food, foreign objects in food, wrong order being served, time taken to serve and/ or any other experience of the customer at the outlet.
  • DreamFolks expressly disclaims any warranty in relation to the service, and shall in no manner whatsoever, be responsible for any claims relating to and/ or arising out of customer’s use of service, including without limitation, any claims relating to sickness, injury (including personal injury), death and/ or any sort of costs, damage, damages, losses etc. suffered directly and/ or indirectly by the customer, related persons and or any third party.
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves the right to update the list of outlets where the service will be available or options (as the case may be), from the existing inventory without prior notification.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Airport F&B
  • Food and Beverage (F&B) services have pre-defined categories – varies across different outlets.
  • All service offerings are subject to availability.
  • In the event customer avails any additional product/ services (which are not included within the standard offering) the customer is responsible to make prior inquiries before avail any such product/ services, and shall be responsible for directly paying the charges, if any, to the outlet.
  • The service is only available for intended customer and is non-transferable.
  • Once the customer has selected the preferred option and transaction has been processed, the option shall not be changed, and the transaction shall not be reversed.
  • The service is non-transferable, not refundable and cannot be exchanged, wholly or partly for cash and/ or anything else.
  • customers are solely responsible to enquire about the food items, ingredients etc., and to inform the outlet of any allergies that they may have and ensure that they have received the correct order.
  • DreamFolks shall not be liable for any acts and/ or omissions on part of the outlet, including without limitation matters relating to cleanliness, deficiency in service, quality of food, foreign objects in food, wrong order being served, time taken to serve and/ or any other experience of the customer at the outlet
  • DreamFolks expressly disclaims any warranty in relation to the service, and shall in no manner whatsoever, be responsible for any claims relating to and/ or arising out of customer’s use of service, including without limitation, any claims relating to sickness, injury (including personal injury), death and/ or any sort of costs, damage, damages, losses etc. suffered directly and/ or indirectly by the customer, related persons and or any third party.
  • DreamFolks reserves the right to update the list of outlets where the service will be available or options (as the case may be), from the existing inventory without prior notification
  • By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.
  • DreamFolks reserves right to modify any of the terms and conditions without any prior intimation.
  • For any transaction(s) done directly between the customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.
  • Support: For any queries, users/customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
Room Upgrades at Premium Hotels
  • The complimentary room upgrade benefit is facilitated by DreamFolks in collaboration with select participating Hotels. DreamFolks acts solely as a facilitator of the benefit and does not operate, control, or manage accommodation or hospitality services in any manner. Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
  • The Service is applicable only to Customers holding a valid and confirmed Base category room booking at a Participating Hotel. Also, Room upgrade shall not be applicable if the guest extends his/her booking (for the extended period)
  • The room upgrade benefit shall be applicable for one (1) night only per benefit entitlement, irrespective of the total duration of the customer’s hotel booking. In case the booking extends beyond one night, the complimentary upgrade shall be limited to the first night of stay, and the remaining duration shall be charged as per the originally booked room category and applicable hotel rates.
  • To avail this Service, Customers must generate a valid, QR code through DreamFolks’ designated web-access portal prior to check-in.
  • Walk-in requests without a valid QR code will not be entertained by the Participating Hotel.
  • This service shall apply strictly and exclusively to upgrades from a Base room category to the immediate next higher room category only and is subject to availability of the room in next category at the time of check-in. Customers holding bookings in any other room category shall not be entitled to avail this benefit. No suite-level or premium-category upgrades shall be provided under this Service.
  • The Customer must present both, valid QR code issued via DreamFolks’ portal and the confirmed base room booking at the time of check-in.
  • The Service shall be applicable strictly per booking-per room and is non-transferable to other rooms, reservations, or individuals.
  • The Service cannot be combined with other promotional offers, packages, or discounts unless expressly permitted by the Participating Hotel.
  • The Service does not include meal plans, in-room amenities, extra beds, early check-in, late check-out, or other privileges. Any additional services requested shall be settled directly with the Participating Hotel by the Customer.
  • Standard hotel check-in and check-out times shall apply.
  • Room upgrades are strictly subject to availability . DreamFolks shall not guarantee availability, category, or delivery of the upgraded room.
  • Customers must comply with policies of the Participating Hotel. Customers are responsible for settling all incidental charges, taxes, or extras not included in the upgrade benefit.
  • DreamFolks shall not, under any circumstances, be responsible or liable for the standards, quality, or adequacy of accommodation or services provided by Participating Hotels.
  • DreamFolks disclaims all warranties, express or implied, in relation to the Service and shall not be liable for any claims, demands, costs, losses (direct or indirect), damages, illness, theft, injury, or inconvenience arising out of or related to the Customer’s stay or use of the Service.
  • Delivery of the Service shall be subject to force majeure conditions including, but not limited to, natural calamities, strikes, government restrictions, operational exigencies, or other events beyond the reasonable control of DreamFolks and/or the Participating Hotel.
  • The Service is strictly personal, non-refundable, non-transferable and non-exchangeable, either in whole or in part, against cash, credits, goods, or any other substitute.
  • DreamFolks reserves the absolute right, at its discretion, to amend, vary, or withdraw the Service, participating hotels, or these Terms and Conditions at any time, without prior notice, subject only to applicable notification requirements.
  • Any transaction or dispute arising directly between the Customer and a Participating Hotel, including payments, additional charges, or services outside this benefit, shall be at the sole risk and responsibility of the Customer. DreamFolks shall have no involvement in, or liability for, such matters.
  • For the facilitation of this service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
  • By booking or availing the Service, the Customer is deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
  • For queries or support, Customers may contact DreamFolks’ 24x7 support team at:
    • Toll-free helpline (within India): 1800-1234-109
    • Email: helpdesk@dreamfolks.com
Buffet at Premium Hotels
  • This Service is facilitated by DreamFolks in collaboration with select participating hotels DreamFolks acts solely as a facilitator of the Service and does not operate, control, or manage accommodation, hospitality or food and beverage services in any manner.
  • Eligibility to avail the Service shall be strictly limited to Customers who are actively travelling and are resident at the participating Hotel. To validate eligibility, Customer must upload a valid PNR through the DreamFolks web-access portal for validation. This Service shall be provided only upon successful validation of the PNR by the DreamFolks team.
  • Approval TAT for DF to approve- DreamFolks shall process and approve eligibility requests within twenty-four (24) Hours of submission, subject to successful validation.
  • The Service shall be availed strictly and exclusively at the destination location specified on the validated PNR. Under no circumstances shall the Service be availed at the origin location or any other location not forming part of the validated travel itinerary.
  • To avail the Service, customer must generate a valid, QR code through the DreamFolks web-access portal. Only Customers presenting such valid QR code shall be permitted by the Participating Hotel to avail the Service. Walk-in/Additional Guest requests without a valid QR code shall be strictly denied, and no claim shall be entertained.
  • In the event the Customer foregoes the Service or the QR code remains unused, the code shall automatically expire after forty-eight (48) hours from the time of generation.
  • It is mandatory that the customer is staying at the participating Hotel to avail this offer. The Service shall not be extended to visitors, walk-ins, or Customers who are not booked as overnight guests of the hotel.
  • For any additional guest(s), Customers can directly enquire and make payment at the participating hotel.
  • Each Customer shall be entitled to avail only the buffet as defined by the Participating Hotel under this program. No additional services (including, without limitation, beverages, special menu items, add-ons, or ancillary services) are included. Any such additional items requested shall be at the sole expense of the Customer and must be settled by the Customer directly with the Participating Hotel.
  • The Service is strictly personal, non-refundable, non-transferable and non-exchangeable, either in whole or in part, against cash, credits, goods, or any other substitute.
  • The buffet service at partner hotels is offered exclusively during designated hours as determined by the respective hotel. It is the sole responsibility of the customer to verify the availability, timing, and any applicable conditions of the buffet prior to availing the Service. DreamFolks expressly disclaims any liability or responsibility for the unavailability of buffet service or any deficiency in service quality.
  • Customers agree and acknowledge that all the benefits/ services are being made available on 'as-is' and 'as available' basis, and that DreamFolks is not liable/ responsible with respect to any issues related to merchantability/ quality/ warranties, etc. whatsoever.
  • DreamFolks shall not, under any circumstances, be liable for: ( i ) the quality, hygiene, quantity, suitability, taste, or presentation of meals; (ii) the conduct, acts, or omissions of the Participating Hotel or its employees; (iii) non-availability of the Service owing to hotel occupancy, operational timings, or other constraints; or (iv) any loss, damages, injury, illness, allergic reaction, or adverse consequence experienced by the Customer or any third party arising from availing the Service.
  • For the facilitation of this Service, DreamFolks may collect and process limited Customer information, including personal data. Such data will be collected, processed, and used strictly in compliance with applicable data protection and privacy laws. The Customer agrees and acknowledges that any information (including personal information) provided by it while booking/ availing the benefit may further be shared with the ultimate service provider for the purpose of service fulfilment.
  • By booking and availing the Service, the Customer is deemed to have read, understood, and irrevocably agreed to be bound by these Terms and Conditions without limitation or qualification. The ultimate service provider may require additional terms/ conditions to be observed, and in order to avail the benefit, the Customer shall be obligated to also follow/ adhere to such additional terms/ conditions.
  • DreamFolks reserves the unilateral right, at its sole discretion, to modify, vary, withdraw, or amend these Terms and Conditions and/ or the list of participating hotels at any time, without prior notice.
  • Any transaction, dispute, or arrangement entered directly between the Customer and the Participating Hotel, including without limitation with respect to payment for extras, quality of meals, or service-related issues, additional guest/s, shall be at the Customer’s sole risk and responsibility. DreamFolks shall have no involvement in, or liability arising from, such interactions.
  • For any queries or support relating to this Service, Customers may contact DreamFolks' dedicated 24x7 support team via:
    • Toll-free helpline (within India): 1800-1234-109
    • Email: helpdesk@dreamfolks.com
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